Stemmer Distribution, the largest French company to provide dental products to healthcare professionals since 1978, was able to reduce costs while improving their customer experience with the help of Avaya. With 250 employees and 14 companies across six sites, Stemmer needed a flexible and fluid communication solution for their customers as the brand experienced a high level of growth over the decades; Avaya was the solutions provider to create the strategy needed to achieve this goal. 

As 2020 drew to a close, Stemmer Distribution realized that its old infrastructure was outdated, inefficient, and costly. The company needed a system that could combine its communications cross-functionally with the goal of adjusting the framework and bringing it into the 21st century. That’s where Avaya stepped in.

Stemmer Distribution was able to create an effective digital customer engagement strategy that allowed them to better serve their customers. Using Avaya’s UCaaS solution, Avaya Cloud Office® by RingCentral, Stemmer could mass produce a communications solution that reached every facet of their business. While migrating to a hosted solution in a datacenter was a consideration, understood through Stemmer’s provider Artelcom that the Avaya Cloud Office solution provided reliability and a higher level of efficiency for employees.

Stemmer worked closely with Artelcom throughout the implementation of Avaya Cloud Office, which spanned a nine-month period. Development progressed in four phases that began at smaller company bases and ended in Stemmer HQ, located in Tremblay, France. Alexandre Sicard stated that project teams provided excellent assistance and advice, helping to create the perfect, customizable solutions for Stemmer’s customers:

“In line with our expectations, our annual telecom budget has been cut in half thanks to the Avaya Cloud Office solution. With several months of hindsight, we are fully satisfied with the solution, which has allowed us to achieve our goals of improving the employee experience while optimizing our costs.”

The goal of Avaya Cloud Office, in addition to effective customer communications, is to provide a unified communications platform for employees that can call, meet, and message wherever they are. Because Stemmer has multiple locations, this integration makes sense; the need to communicate quickly, particularly in the healthcare industry, is paramount. 

Avaya Cloud Office allows for a great experience for all employees, whether they’re remote, hybrid, or on-site. Communication with other aspects of a business is fluid, meaning that dentists can speak with techs, techs can pass messages along to patients or administrators, and so on. One of the most important factors to Stemmer was the ability to provide excellent customer service as soon as it’s needed, and having a unified communications platform enables employees to effectively handle any customer needs.

The employee adoption of Avaya Cloud Office was quick. As the solution fits perfectly into the mobility needs of a company, understanding the mechanics and benefits is simple for employees to retain and use. Training also comes easily, which saves time overall for support teams.

Ultimately, the integration with Avaya Cloud Office resulted in a 50% reduction rate of Stemmer’s overall telecom budget. This means the company could potentially employ the Avaya Cloud Office solution to other European divisions that could benefit from this technology. As growth and development is key to any business’s objectives, this could be huge for an established company like Stemmer.

Having one unified communications platform across organizations means breaking down department silos that would otherwise remain disconnected from one another. Other than having a more streamlined communications system, cost savings is ultimately one of the most important benefits when it comes to UCaaS. Consolidating the individual costs of voice, messaging, etc. into one unified platform means fewer dollars spent on old systems that do not benefit the overall organizational structure. 

Interested in learning more about how Avaya Cloud Office can optimize your organization’s communications systems? Reach out to an Avaya solution provider to request a demo.

Digital Transformation

Freudenberg Home and Cleaning Solutions (FHCS), the winner of the 50th Anniversary Legend award of this year’s SAP Innovation Awards 2022, has been providing market-leading cleaning solutions that keep millions of homes worldwide hygienic and safe since 1849. 

The Challenge: Planning in Silos 

At the start of the project, Freudenberg Home and Cleaning Solutions, which operates in 35 countries, had a disjointed supply chain planning process. Information was collected from multiple, disparate data sources, and planners were using different tools. This hampered the company from having an enterprise-wide view. The company also wanted to improve forecasting accuracy by harnessing the power of intelligent technologies.

Achieve 10x faster-planning cycles despite having larger data volumes 

FHCS integrated its landscape built on SAP ERP and SAP Business Warehouse with specialized forecasting in SAP Integrated Business Planning (IBP). This enabled the company to generate simulations, planning, and reporting solutions based on SAP Analytics Cloud. Connecting the sales, and financial data with production volume data and establishing a single centralized data warehouse enabled planners to understand the profit and loss impact of different planning scenarios. 

“Shifting descriptive analytics to predictive analytics is a huge undertaking for most companies in their digital transformation. With enterprise-wide planning, we built a simulation platform to establish confidence in our predictions and ensure a smooth transition to predictive steering,” said Jochen Moelber, CIO of FHCS. 

Switching from a highly decentralized forecasting process to harmonized planning and forecasting helped Freudenberg Home and Cleaning Solutions significantly improve decision-making. In addition, it helped the leading company to generate more granular planning down to an individual product and customer. 

By standardizing forecasting processes across its consumer products division, the household products manufacturer increased planning accuracy and enabled an enterprise-wide view that resulted in 10X faster-planning cycles despite larger data volumes and greater granularity. 

Act fast when disruption happens 

Siloed processes and disconnected systems are the nightmares of businesses. They not only make it difficult to get an overall picture across the entire company but also make businesses vulnerable to possible risks. Supply chains have been experiencing various challenges caused by the COVID-19 pandemic, and this means that supply chain planners need to get harmonized, detailed, and enterprise-wide forecasting information to run the business effectively. 

“In a rapidly fluctuating market and with continuing supply chain challenges caused by the COVID- 19 pandemic, forecasting is crucial for us. We need it to ensure we produce enough of the right products at the right time and understand the financial impact of various planning scenarios on our P&L. By harmonizing our planning processes across multiple regions and business functions, we can align operational planning with financial performance,” said Franco Giacomini, Vice President Consumer Europe, Freudenberg Home and Cleaning Solutions GmbH. 

It now takes Freudenberg Home and Cleaning Solutions only 2 days to create an initial top-down production plan at the beginning of the planning phase. Combining both operational and financial data as well as detailed product volumes and raw materials helped their business achieve greater transparency. With advanced simulations, Freudenberg Home and Cleaning Solutions can now generate immediate insights into the impact of variables on product groups and their operational impact on different planning scenarios.  

Save significant time with reporting automation 

Carrying out planning processes manually by using spreadsheets is not only a time-consuming activity but also error-prone, which adds more anxiety to the ongoing supply chain processes. Knowing this, Freudenberg Home and Cleaning Solutions aimed to standardize and automate reporting across different regions. 

“By helping harmonize our planning processes across multiple regions and business functions, SAP Analytics Cloud enables us to align operational planning with financial performance,” FrancoGiacomini explained. 

With a simplified planning process and straightforward user experience enabled by SAP Analytics Cloud, non-technical business users gained the ability to explore data and run complex simulations. They also spend less time on repetitive report preparation, which frees up the team for higher-value work – such as analyses of future trends.  

Would you like to learn more about how Integrated Business Planning solutions can help supply chains be more resilient? Check out the recent IDC Analyst Connection “Build a More Resilient Supply Chain”.

Data Management

If you are at a supermarket, the “dirty dozen” is a list of foods that are considered the most tainted. Similarly, if you are working in an enterprise or for a service provider, the dirty dozen is a list of issues that tarnish IT infrastructure, “contaminating” current enterprise-grade implementations and exposing the dangers and risks associated with them. They are the challenges, gaps, misconceptions, and problems that keep CxOs, storage administrators, and other IT leaders up at night, worried that they don’t know what they don’t know.

Before you can clean up the issues, you need to know what they are. Here’s the list of Herzog’s Dirty Dozen:

Insufficient level of cyber resilienceDisconnect between cybersecurity and enterprise storageStorage proliferationLack of utilizing flexible consumption modelsHigh total cost of ownershipSlow data recovery after a cyberattackSlow application and workload performanceReliance on an outdated architectureLag in making storage more greenMisunderstanding about hybrid cloudLack of autonomous automationUnderperforming storage vendor IT support

These issues paint a picture of a reality of challenges facing enterprises and service providers, whether the C-suite is aware of it yet or not. Any one of these factors can taint an otherwise high-performing IT operation. Inertia can set in. Other problems take attention away from these ongoing matters that need attention to stay in check. You need sound strategies to solve each of these Dirty Dozen for a more cost effective and efficient data center infrastructure environment.

1. Insufficient level of cyber resilience

Cyber resilience is one of the most important elements of an enterprise’s IT strategy today, but too many enterprises have inadequate levels of it to be sufficiently safeguarded against cyberattacks, especially ransomware and malware. Characteristics of a strong cyber resilience solution include: immutable snapshots, air gapping, a fenced forensic environment, and rapid recovery time (minutes, not hours or days). A cyber resilience solution is deemed effective when it provides guaranteed availability and a fully scaled data restoration for business continuity.

2. Disconnect between cybersecurity and enterprise storage

IT leaders and CISOs need to think of storage as part of their overall enterprise cybersecurity strategy. An end-to-end approach needs to be taken to stay ahead of cybersecurity threats. This entails evaluating the relationship between cybersecurity, storage, and cyber resilience. Primary storage and secondary storage need to be protected. The average number of days to identify and contain a data breach, according to security analysts, is 287 days. The stakes continue to rise amid daunting threats.

3. Storage proliferation

An organization knows it has experienced storage proliferation when it has too many storage arrays. It may have amassed 10, 12, 15, 20, 40 or more storage arrays, implemented over time as the need for enterprise storage capacity increased. With the explosion of data in recent years, this is no surprise, but this high number of storage systems inevitably causes inefficiency, excessive costs, overly complex data centers, poor storage management, negative environmental impact, and waste. Storage consolidation is the strategy to solve this issue.

4. Lack of utilizing flexible consumption models

An enterprise may be accustomed to consuming storage in a specific way, whether a private cloud or a public cloud, a capital expense or an operational expense. It becomes an “either/or,” locking themselves in. However, flexible consumption models have arisen to give customers more options. An enterprise can now do a mix of CAPEX and OPEX, reaping the financial benefits of only using the storage capacity that is needed. Or it can get high-end storage features and functionality with a pay-as-you-go approach in a cloud-like consumption model. You should explore the different flexible consumption models available for your organization.

5. High total cost of ownership

IT costs are soaring, and IT leaders continue to scramble to find ways to lower costs. Storage is one of those areas that the IT team can look at for substantial cost savings without sacrificing availability, reliability, and application performance. Taking a more strategic approach to your storage infrastructure will make a difference to the bottom line. Enterprises can shift to automated and autonomous storage platforms for primary and secondary storage, as well as consolidate many storage arrays down to a few Infinidat platforms. Shifting to storage-as-a-service is also an opportunity to lower costs, while increasing capabilities.

6. Slow data recovery after a cyberattack

The world has seen all too often when a ransomware attack hits a company and takes the data ransom or corrupts it in some way. Recovering the data is typically too slow, but it has been accepted as “that’s the way it is.” However, near-instantaneous recovery from a cyberattack is now possible. Data on Infinidat’s InfiniBox and InfiniBox SSA II can be recovered in one minute or less from immutable snapshots, providing an organization with a trusted and accurate recovery of its data.

7. Slow application and workload performance

IT leaders naturally hear complaints from executives and employees when applications are running slowly. The breakneck pace of business today exposes performance issues in the data infrastructure. Not only are servers important to real-world application performance, but storage is critical. For highly transactional block workloads, you must focus your efforts on application latency. Latency is the number one determinant for real-world transactional performance.

8. Reliance on an outdated architecture

If your business is relying on a dual-redundancy storage architecture, then you’re using an outdated architecture that does not deliver the level of reliability and availability that is needed in today’s digitized world. The best practice in storage has already moved on to the triple-redundancy architecture, even though incumbents are reluctant to acknowledge it because they want to keep their installed base on a dual-mode architecture. But if you want high reliability, 100% availability, and durability, triple redundancy is the way to go for enterprises and service providers.

9. Lag in making storage more green

Too many storage arrays mean more physical objects to have to recycle. This inefficiency is the opposite of a green initiative that aims to reduce waste, recycle more efficiently, and lessen the impact on the environment. Too many storage arrays also use up more energy, more space, and are higher in OPEX and CAPEX. However, storage consolidation aligns with going green – less energy, less space, less waste, less to recycle, while reducing costs.

10. Misunderstanding about hybrid cloud

Too many IT leaders assume that their company needs to go completely “public cloud” and cannot have any private cloud, because they think private cloud is no longer relevant – which is untrue.  Forward-thinking CIOs and IT decision-makers are realizing the value of a hybrid cloud approach that combines public cloud and private cloud. It does not need to be “all or nothing at all.” The private cloud for storage has evolved to have cloud-like characteristics, namely in terms of deployment, management, and consumption. Mixing public and private cloud environments gives an enterprise more control, more flexibility, more security, and more cost-effectiveness.

11. Lack of autonomous automation

Without autonomous automation, storage and the enterprise infrastructure overall are more complex and more costly. Automation alone is no longer enough. Incorporating the autonomous aspect to automation takes it to the next level, paving the way for data center simplification and AIOps. You can clean up the complexity with this functionality that enables a set-it-and-forget-it approach. Storage essentially becomes self-learning.

12. Underperforming storage vendor IT support

Most storage vendors cannot deliver white glove service. They don’t value their customers enough to assign a technical advisor right from the start of the relationship at no additional cost. They bump their customers off to a first line of customer support that doesn’t have the same knowledge and experience as an L3. Enterprises and service providers should look for a white glove service because, when hands-on support is needed, you want to make sure your supplier will be there for you. Even better, with a white glove service, your vendor will be proactive and fix the problem before you are even impacted by it.

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To download a PDF of Herzog’s Dirty Dozen, click here.

IT Leadership